We Are
We Are
Strategic Customer Success Consultants
At Monroe Concierge we are committed to improving your customer experience framework to help you deliver better outcomes, and drive revenue growth for your business.
Monroe Concierge
What We Do
We have been helping healthcare technology companies since 2020, with a focus on improving the overall customer experience that leads to better outcomes. Our area of specialization is working with new startups and small to medium businesses. We will work hand in hand with your team to understand your company, your customers, and your pain points to provide you with strategic recommendations on improvements. We are committed to your success.
Who We Are
We are one of the first minority owned Customer Success consulting firms with a specialization in working with healthcare technology companies. We are focused on helping you to create amazing customer experiences. We leverage our skillset and experience to provide you with recommendations on overcoming common challenges like, reducing churn, hiring and retaining diverse customer success talent, customer segmentation, customer journey mapping, and so much more.
Scale & Grow
Success Starts Here
Customer Success Strategic Consulting
We will provide our best practice recommendations to solving common Customer Success pain points like team structure, playbook development, providing you with hiring kits, customer journey mapping, customer health score models, KPI metrics to measure team and individual performance, and much more.
Customer Success Technology Assessments
We will conduct a thorough evaluation of your current tech stack. We will provide you with recommendations on improvements to help you increase team efficiency, centralize disparate systems, and improve effectiveness within your organization.
Team Training Workshops
A program designed to fit your customer success training needs. We offer in-person live training events for your staff; this can also be conducted virtually. We also offer on-demand training courses to meet your customer success skills development and training needs.
Special Projects
If you have a unique project that you want to work with us on, just reach out for a custom quote. We have been involved over the years in a variety of different special projects including conducting churn analysis, conducting exit interviews, launching customer advisory boards, new team member onboarding, and more.
Resource Library
Designed with you in mind. We have compiled articles that we have published to help provide you with relevant topics in the Customer Success industry. We hope you find them to be useful, please share these resources with your colleagues and friends.
With Over 15 Years of Experience in Healthcare, We Understand How To Best Serve Our Healthcare Technology Customers.
We’re Committed to Your Success
We believe in creating meaningful experiences for every customer that we serve. We take our time to understand all of your needs and requirements and we consistently deliver customized solutions that help you to deliver improve outcomes within your organization.
Download Initial Joint Success PLan
Why Work With Us?
Strategic Partners
We work together to meet the needs of all our customers, we are committed to seeing your success and working hand in hand to help you achieve the outcomes you desire.
Transparent Pricing
You will never experience surprise pricing. We design our pricing models based on the needs of our customers. Our pricing is structured either at a flat rate for service or by retainer.
Outstanding Service
We take pride in providing top-notch service to all our customers. We believe in a high degree of communication to ensure alignment every step of the way.
Industry Experience
We know the challenges that healthcare organizations are facing today, and we have real practical experience in delivering improved business outcomes.
On Time Delivery
Delivering what is expected and on-time is a top priority. You have expended resources and made this a priority, and we are committed to exceeding your expectations by never missing a deadline. Ever.
Authenticity
We believe in authentic, genuine, and trusted partnerships with our customers. We are flexible, eager, innovative, and open to new ideas at every step of the way.