We Are

Monroe Concierge

We Are

Strategic Customer Success Consultants

At Monroe Concierge we are committed to improving your customer experience framework to help you deliver better outcomes, and drive revenue growth for your business.

Monroe Concierge

What We Do

We have been helping healthcare technology companies since 2020, with a focus on improving the overall customer experience that leads to better outcomes. Our area of specialization is working with new startups and small to medium businesses. We will work hand in hand with your team to understand your company, your customers, and your pain points to provide you with strategic recommendations on improvements. We are committed to your success.

Amber Monroe

Who We Are

We are one of the first minority owned Customer Success consulting firms with a specialization in working with healthcare technology companies. We are focused on helping you to create amazing customer experiences. We leverage our skillset and experience to provide you with recommendations on overcoming common challenges like, reducing churn, hiring and retaining diverse customer success talent, customer segmentation, customer journey mapping, and so much more.

Amber Monroe

Scale & Grow

Success Starts Here

Customer Success Strategic Consulting

We will provide our best practice recommendations to solving common Customer Success pain points like team structure, playbook development, providing you with hiring kits, customer journey mapping, customer health score models, KPI metrics to measure team and individual performance, and much more.

Customer Success Technology Assessments

We will conduct a thorough evaluation of your current tech stack. We will provide you with recommendations on improvements to help you increase team efficiency, centralize disparate systems, and improve effectiveness within your organization.

Team Training Workshops

A program designed to fit your customer success training needs. We offer in-person live training events for your staff; this can also be conducted virtually. We also offer on-demand training courses to meet your customer success skills development and training needs.

Special Projects

If you have a unique project that you want to work with us on, just reach out for a custom quote. We have been involved over the years in a variety of different special projects including conducting churn analysis, conducting exit interviews, launching customer advisory boards, new team member onboarding, and more.

We’re Committed to Your Success

We believe in creating meaningful experiences for every customer that we serve. We take our time to understand all of your needs and requirements and we consistently deliver customized solutions that help you to deliver improve outcomes within your organization.

Download Initial Joint Success PLan

Why Work With Us?

Strategic Partners

We work together to meet the needs of all our customers, we are committed to seeing your success and working hand in hand to help you achieve the outcomes you desire.

Transparent Pricing

You will never experience surprise pricing. We design our pricing models based on the needs of our customers. Our pricing is structured either at a flat rate for service or by retainer.

Outstanding Service

We take pride in providing top-notch service to all our customers. We believe in a high degree of communication to ensure alignment every step of the way.

Industry Experience

We know the challenges that healthcare organizations are facing today, and we have real practical experience in delivering improved business outcomes.

On Time Delivery

Delivering what is expected and on-time is a top priority. You have expended resources and made this a priority, and we are committed to exceeding your expectations by never missing a deadline. Ever.


We believe in authentic, genuine, and trusted partnerships with our customers. We are flexible, eager, innovative, and open to new ideas at every step of the way.

Let Us Help You Deliver Better Outcomes Today