Hiring & Retaining Diverse Talent in Tech
October 13, 2022
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The need for diversity in the tech sector is growing far faster
Monroe Concierge
Resource Library
Designed with you in mind. We have compiled articles that we have published to help provide you with relevant topics in the Customer Success industry.
All About Net Revenue Retention
September 12, 2022
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Are you looking to improve your company’s Net Revenue Retention? If so,
4 Tips for Implementing a Customer Success Department as a New Startup
August 29, 2022
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When you’re a SaaS startup, there’s always a checklist to run through,
Customer Success Maturity Levels — Where do you sit?
August 8, 2022
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When it comes to customer success maturity, there’s a clear sliding scale
Hiring a Customer Success Consultant, What to Expect
July 27, 2022
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If you’re like most business owners, you want your company to be
Top 5 Customer Success Qualities to Fill a CSM Role
July 18, 2022
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Are you looking for a Customer Success Manager (CSM) to help improve
What is Net Revenue Retention, and Why is it such an important KPI to track
June 6, 2022
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Net Revenue Retention (NRR) is the percentage of recurring revenue that you
You are Losing Revenue by Not Investing in Customer Success
May 16, 2022
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While it’s easy to think that more sales mean great customer success,