Hiring & Retaining Diverse Talent in Tech
The need for diversity in the tech sector is growing far faster than the industry's actual diversity indicators. It's common to talk about racial and gender equality while discussing diversity…
All About Net Revenue Retention
Are you looking to improve your company's Net Revenue Retention? If so, you've come to the right place. At our consulting firm, we specialize in helping businesses increase their net…
4 Tips for Implementing a Customer Success Department as a New Startup
When you're a SaaS startup, there's always a checklist to run through, a guide to follow, strategies you have to implement, and customers that need you to be on top…
Customer Success Maturity Levels — Where do you sit?
When it comes to customer success maturity, there's a clear sliding scale that defines your maturity level in terms of operation, tooling, and customer engagement levels. As Customer Success Managers…
Top 5 Customer Success Qualities to Fill a CSM Role
Are you looking for a Customer Success Manager (CSM) to help improve customer relationships for your business? If so, you'll want to find someone with the right mix of qualities…