Hiring & Retaining Diverse Talent in Tech
The need for diversity in the tech sector is growing far faster than the industry's actual diversity indicators. It's common to talk about racial and gender equality while discussing diversity…
All About Net Revenue Retention
Are you looking to improve your company's Net Revenue Retention? If so, you've come to the right place. At our consulting firm, we specialize in helping businesses increase their net…
4 Tips for Implementing a Customer Success Department as a New Startup
When you're a SaaS startup, there's always a checklist to run through, a guide to follow, strategies you have to implement, and customers that need you to be on top…
Customer Success Maturity Levels — Where do you sit?
When it comes to customer success maturity, there's a clear sliding scale that defines your maturity level in terms of operation, tooling, and customer engagement levels. As Customer Success Managers…
Hiring a Customer Success Consultant, What to Expect
If you're like most business owners, you want your company to be successful. Many people equate success with making a lot of money, but that's not always the case. Money…
Top 5 Customer Success Qualities to Fill a CSM Role
Are you looking for a Customer Success Manager (CSM) to help improve customer relationships for your business? If so, you'll want to find someone with the right mix of qualities…
What is Net Revenue Retention, and Why is it such an important KPI to track
Net Revenue Retention (NRR) is the percentage of recurring revenue that you retain from existing customers over a given time after they’ve made a purchase. The NRR shows how your…
You are Losing Revenue by Not Investing in Customer Success
While it’s easy to think that more sales mean great customer success, you cannot sell your way into customer success. Despite the numerous sales, a flailing customer success strategy will…